Product Support Specialist II

• High school diploma.
• 3+ years of experience providing customer support.
• Experience providing customer support for software applications.
• Experience conducting training for existing customers or prospects.
• Professional experience translating customer requirements into product functionality and design.
• Bachelor’s degree.
• Previous experience within the software industry or clinical research.
• Proficiency with MS Office (Word, Excel, and PowerPoint).
• Effective communication skills, including listening, writing, and speaking.
• Strong time management skills and ability to effectively manage multiple priorities.
• Strong analytical, problem-solving, and interpersonal skills
• Ability to work independently and integrate into a team environment.
• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

The base salary range for this role is $58,495 - $96,517. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

Originally posted on Himalayas