Product Manager - Customer Service Platform

• You have 4+ years of product management experience and a track record of delivering impactful products in technology-driven environments.
• You think in systems and understand how APIs, integrations, platforms, and tooling can work together to create leverage across an organisation.
• You are comfortable partnering with engineering teams on API design, system architecture, and technical trade-offs; you don't need to write code, but you can engage confidently in technical conversations.
• You know how to take products from discovery through delivery, balancing thoughtful product development with the pace needed to learn and make progress.
• You are curious about customer service and support operations and bring empathy for both the people providing support and the users receiving it.
• You communicate clearly, can make complex trade-offs understandable, and know how to create alignment across technical and non-technical partners.
• You use data, experimentation, customer insight, and judgement to make decisions and are comfortable adapting when you learn something new.
• You enjoy working collaboratively across disciplines and care about building products that create meaningful outcomes for customers and the people who support them.

Where You'll Be

• This role is based in London, UK.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.