Product Lead - Experience

Enode's infrastructure sits inside some of the most ambitious consumer energy products in Europe. The customer platform is how our customers and OEM partners manage, monitor and scale their integrations with us. Right now it's operational tooling. This role exists to turn it into a strategic layer that makes Enode indispensable.

You will define what the customer platform becomes: a proactive intelligence layer that helps our customers connect, optimise and scale their asset pools, and helps OEM partners understand how their hardware performs in real flexibility use cases.

We serve three sides of an ecosystem: the energy companies that integrate us, the consumers whose chargers, batteries and inverters run through Enode, and the OEMs who manufacture those assets. The platform needs to work for all three. You will hold that vision from first principles through to commercial outcome.

In this role you will own:

• The platform vision and roadmap. Define the strategy, defend it under challenge, and frame it commercially around retention, expansion and cost to serve.
• Time to value. Own onboarding as a product. Define what "activated" looks like at both layers: the customer's integration is live, and their end users are connecting and staying connected. The second layer is where B2B2C platforms quietly fail. You will fix that.
• Self serve at scale. Ruthlessly prioritise automation and in-platform guidance to reduce cost to serve as the customer base grows.
• Data as a product. Lead discovery and delivery of insights that help customers evaluate performance, spot churn risk, and make evidence-based decisions. Extend that intelligence to OEM partners.
• Positioning and enablement. The messaging, launch craft and commercial enablement are yours.

Key Success Metrics:

• Time from sign-up to first live use case.
• Activation at both layers.
• Self serve resolution rate trending down as the base grows.
• OEM partners deepening their integrations.
• A clear line from your north-star metrics to retention, expansion and P&L.