Product Knowledge & Sales Trainer

Ultimate Organic Life Limited, a concern of JK Lifestyle Limited is looking for Product Knowledge & Sales Trainer, To design and deliver structured training across three core areas — food and nutrition knowledge, soft skills, and sales capability — for UOL employees, ensuring frontline staff can accurately advise customers, communicate professionally, and drive sales performance in line with company standards.

Key Responsibilities:

• Designs and delivers training on food and nutrition facts, ingredient information, nutritional labeling and dietary claims for sales, customer service and warehouse staff.

• Develops product fact sheets and quick-reference nutrition guides in coordination with Quality Assurance and Product Sourcing teams.

• Ensures employees can accurately explain nutrition facts and health claims to customers in line with company and regulatory standards.

• Designs and conducts soft skills training on communication, customer handling, professional etiquette, teamwork and workplace conduct.

• Builds employees' confidence in handling customer queries, complaints and difficult conversations professionally.

• Reinforces company culture, grooming standards and service mindset through structured training sessions.

• Delivers sales training on techniques, upselling/cross-selling, product positioning and objection handling.

• Trains staff on achieving sales targets, promotional campaign execution and customer conversion at outlet level.

• Coaches underperforming staff and outlets through on-floor observation and targeted refresher sessions.

• Conducts onboarding training for new joiners across nutrition, soft skills and sales, along with periodic refresher sessions for existing staff.

• Assesses training effectiveness through pre/post-training tests, on-floor evaluation, mystery shopping and feedback data, refining content accordingly.

• Supports new outlet/center launches by ensuring frontline staff are fully trained across nutrition, soft skills and sales before go-live.

• Coordinates with Marketing, Digital Commerce and Sales teams, maintains training records, supports new outlet launches, and reports training coverage and impact to HR/L&D leadership.