Product Engagement Specialist, User Operations

About the Team

The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

You might thrive in this role if you:

• Have 8+ years of experience in product launch coordination, especially within a customer support environment (internal and/or external).
• Bring product management, technical program management, or similarly hands-on experience taking ambiguous problems from discovery through delivery and adoption.
• Enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams.
• Are technically fluent in areas such as APIs, integrations, data flows, analytics, automation, or lightweight scripting, even if you are not a software engineer.
• Are passionate about customer advocacy and have experience translating customer feedback into strategic product insights.
• Are highly organized and able to manage multiple projects with competing deadlines.
• Have excellent communication skills, with the ability to clearly articulate technical concepts and customer pain points to diverse audiences.
• Are proactive and take ownership of initiatives, from ideation through to implementation and post-launch analysis.
• Are comfortable working in a fast-paced environment where priorities can shift quickly.
• Have a data-driven mindset, using metrics and feedback to guide decision-making and optimize processes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.