Job Grade : AVP - VP
Portfolio & Relationship Management
- Monitor the quality, profitability and growth of the Centre's customer portfolio
- Ensure effective management of key/high-value relationships and proactively address customer needs with regular client contact
- Manage and deepen relationships with existing Privilege Banking customers to drive retention and portfolio growth
- Ensure regular customer engagement, portfolio reviews and proactive resolution of customer needs
Business Growth & Performance
- Drive the Centre's deposit, lending, investment, fee-income and overall business targets
- Develop and execute Centre-level business plans to achieve sustainable growth
- Identify and capitalize on new business and customer acquisition opportunities
People & Team Management
- Lead, coach and develop the Centre team to achieve business, service and productivity objectives
- Set clear performance expectations, monitor individual and team performance and identify development needs
- Foster a collaborative, customer-centric and performance-driven culture
Stakeholder & Channel Management
- Build effective relationships with Branches, Head Office and other internal/external stakeholders to support business growth
- Establish effective referral and collaboration mechanisms across channels
- Represent the Centre in relevant customer, business and stakeholder engagements
Centre Operations & Service Excellence
- Ensure smooth, efficient and consistent day-to-day Centre operations
- Maintain high service standards and turnaround times for Privilege customers
- Monitor service quality and take corrective action where required
Risk, Compliance & Control
- Ensure adherence to Bangladesh Bank regulations and the Bank's policies, SOPs, KYC/AML, internal controls and audit requirements
- Ensure operational risks, exceptions and control gaps are identified and addressed promptly
- Maintain audit readiness and ensure timely closure of audit/compliance observations
- Plan financial, regulatory, compliance or operational reviews/audits
- Coordinate work with Risk, Legal & Compliance and other control-related activities and with others within Internal Audit
- Follow the Risk Register from AML & CFT Department
- Provide advice on internal control and participates in enhancing internal audit standards and practices within MTB
- Provide feedback on performance of Internal Auditors, on audit assignments, as applicable
