Principal Product Manager (Strategic Account Interactions) - Security Solutions

• Extensive Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software. A consistent record of owning a product area with meaningful revenue impact and of leading products from customer input through shipped, iterated outcomes. Direct experience working with named strategic accounts, not only through customer success proxies. Experience with hyperscalers, MSSPs and/or PubSec is a solid plus.
• Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms, either as a product manager or as a practitioner such as a SOC analyst, detection engineer, or security architect. You can credibly discuss detection engineering, log ingestion pipelines, correlation rules, threat hunting workflows, and compliance use cases without a solutions engineer in the room. You understand the difference between what a CISO wants to hear and what a SOC analyst actually needs. A background as a security practitioner, such as SOC, incident response, or detection engineering, before moving into product is a solid plus, and brings credibility that is hard to teach.
• Enhancement Request Management at Scale: You have personally run a structured enhancement request pipeline across several enterprise accounts at the same time. You can step into a relationship with dozens of open requests and no prior documentation and build a working tracking system within weeks.
• Executive Presence: You are comfortable as the primary product voice with C-suite and VP-level customer stakeholders. You can deliver difficult news without losing the relationship, and you can hold both the executive view and the analyst view in the same meeting.
• Technical Credibility: You earn respect from engineering through the quality of your requirements rather than through authority. You write specs engineers can act on, and you know enough about architecture to judge feasibility and scope.
• Cross-functional Leadership and Influence: You have operated at the intersection of Product, Sales, Customer Success, Engineering, and Legal, and you know which function owns what and how to advance work across all of them. You lead across a matrixed organization, align multiple stakeholders toward a common vision, and drive execution in a dynamic, remote-first environment, with the autonomy and judgment expected of a principal-level product leader.
• Structured Thinking and Bias for Closure: You bring order to unstructured problems, using data to prioritize and clear judgment when data is thin, and staying transparent about which is which. You move work through the system and follow up proactively rather than waiting to be asked, defaulting to visibility through artifacts instead of meetings. You advocate for customer needs while synthesizing them into product direction rather than relaying demands.
• Comfortable with AI-Augmented Work: You use AI tooling for synthesis, documentation, and preparation as a regular part of your workflow, which lets you manage a higher volume of customer context than a pre-AI workflow would allow. You have a proven track record of using AI to accelerate development, debug complex systems, and optimize code, while still owning the final outcomes. You possess the ability to collaborate across functions and teams and seamlessly transition between different projects, codebases, or teams based on business priorities. You can work autonomously, drive decisions and result in a distributed team by leveraging asynchronous, direct, and transparent communication.
• Communication Excellence: You have impressive spoken and written communication skills. You can distill complex detection engineering and security operations concepts into clear narratives for both technical and non-technical audiences, including executive management.

Location and Travel

This role is remote-first. Travel up to 50% to support Elastic's most strategic accounts, including on-site executive and design-partner engagements, is expected.