Requirements

8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real

Principal, Key Accounts

Summary