Principal, Global PX Operations Lead at Zoom Communications, Inc | chakrie

Requirements

8 to 10 or more years of experience in HR/People Operations, shared services, HR technology, or transformation, with demonstrable ownership of operational delivery at enterprise scale within a multi-tier, multi-region organization.
Deep, hands-on ServiceNow expertise (HRSD strongly preferred), including at least one end-to-end platform rebuild or major redesign you led or co-led, plus strong Workday proficiency and experience with HRIS-to-case-management integration.
Proven track record designing and operating Tier 0 through Tier 3 service models, with documented results across SLA attainment, first-contact resolution, deflection rate, and CSAT.
Demonstrated AI and automation delivery experience with quantified outcomes, such as hours saved, volume deflected, cycle time reduced, or cost avoided.
Advanced data analysis skills and the ability to build and present executive-ready dashboards and stakeholder reporting, with fluency in translating analysis into clear recommendations.
Process improvement expertise through systems thinking methodologies such as Value Stream Mapping, root cause analysis, and Lean Six Sigma (Green Belt or above preferred), combined with experience driving global process harmonization.
Bachelor’s degree in a related field, or equivalent business experience, and the ability to handle highly sensitive and confidential information with absolute discretion across multiple regulatory environments.

Responsibilities

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Skills & expertise

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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