Practice Lead Fraud, Trust and Safety

Required Experience and Capabilities

• Fifteen or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
• At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships and delivery outcomes.
• Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals. A record of developing leaders, retaining critical employees, and addressing performance concerns directly and fairly.
• Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types, such as account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.
• Strong analytical judgment and the ability to frame ambiguous strategic and operational problems.
• Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.
• A bachelor's degree in a relevant field or equivalent professional experience.
• A full-time, multi-year commitment to building FiveBy's primary growth practice.
• Experience advising CISO, vice president, or executive director-level clients.
• Familiarity with fraud analytics and dashboard tools such as Mode, Tableau, or Looker, and the ability to work substantively with data analysts.
• Experience with open-source research and investigative platforms such as DomainTools, TLO, or IBM i2 Analyst's Notebook.
• Relevant certification such as CFE, CFCS, Certified Payments and Fraud Prevention Professional, PMP, or PgMP. Up to date industry acumen.
• External contributions through white papers, conferences, or working groups.
• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
• Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
• Provide strategic and analytical frameworks for ambiguous fraud and operational questions, relying on technical leads when specialized domains fall outside the role's deepest expertise.
• Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
• Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
• Turn lessons from engagements into practical FiveBy intellectual property, including playbooks, templates, investigation methods, fraud heuristics, and detection frameworks.
• Recommend investments in tools, capabilities, and talent that improve quality, differentiation, and scalability.
• Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource decisions.
• Earn renewal readiness through strong execution and clear client value and identify useful expansion opportunities within client relationships and bring them to the sales team to shape and pursue.
• Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.
• Strengthen FiveBy's reputation through thoughtful industry participation, relationship development, and practical thought leadership in fraud and trust and safety.