Practice Consultant I - US Remote

• 2+ years’ work experience in a customer facing, consulting, account manager, project manager, business analyst and/or other service role
• Ability to work closely with peers and team members in a collaborative manner
• Adaptable
• Strong Microsoft Office proficiency with Excel, Visio, Word, PowerPoint and Outlook
• Excellent written and verbal communication skills
• Problem solving and reasoning skills with both configuration and communication
• Strong organizational skills
• Strong time management skills
• Excellent attention to detail
• The ability to thrive in a fast-paced environment
• Honest and impartial

Key Performance Indicators

• Quality score of 85% or higher
• Adherence to best practice and/or client design standards (quality)
• On-time delivery of solution designs
• SFDC and SmartSheet compliance
• Documentation compliance
• Average customer satisfaction rating of 80% or better
• Bachelor’s degree, preferably in Business or related discipline
• Experience driving process change in complicated environments
• Experience working with physicians or in clinical settings

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V.