People Operations Team Lead, Centralized Operations

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 6-8 years of experience in People operations, shared services, support operations, or a related field, including 2+ years leading or managing others.
• A graduate or postgraduate qualification in human resources or a related discipline, or equivalent practical experience.
• Experience establishing or developing a new team, service, location, or operating model.
• Experience managing case queues, escalations, service levels, and operational quality.
• Experience leading operational improvements or implementing global initiatives within a local team.
• Experience with People systems and case-management tools, such as Workday or comparable platforms.
• Understanding of core People processes, including worker data, benefits, talent mobility, equity, compensation, and exits.
• Ability to balance immediate operational needs with longer-term team development and scalability.
• Strategic and operational leadership, including the ability to establish new team practices while contributing directly to service delivery.
• Strong people leadership, coaching, communication, and stakeholder-management skills.
• Sound judgment and attention to detail when handling complex or ambiguous People matters.
• Ability to analyze operational data, identify patterns, set priorities, and turn insights into practical improvements.
• AI fluency, including the ability to use AI tools appropriately, assess output quality, protect sensitive data, and recognize when human review is required.