Patient Relations Specialist 3

• High school diploma or general education degree (GED); and three to four years’ related experience and/or training; or equivalent combination of education and experience
• 4-5 years’ experience in healthcare billing/collections field; preferred
• Knowledge of all Government, Commercial and Private payers; required
• 2 years’ experience in high dollar collection and financial debt counseling; preferred
• Previous Dialer experience; required

• Regular scheduled attendance
• Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

• Excellent written and verbal communication skills
• Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
• Advanced customer service and phone skills
• Strong ability to balance compassionate and empathetic customer service with the goal of account resolution
• Excellent problem-solving and strong ability to complete complex claim analysis
• Strong ability to understand business processes and make decisions
• Bilingual in English and Spanish; preferred
• Intermediate with Microsoft Office, including Word, Excel and Outlook
• American Association of Healthcare Administration Management (AAHAM) certification required
• AA employer. Qualified applicants will receive consideration for eployment without regard to race
• disability or protected vetera status.
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