Outcomes Growth Strategy and Programs Lead

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

In your first 90 days, you will:

• Learn Notion's post-sales operating model, regional execution model, and current install-base growth priorities.
• Partner with RevOps, Data Science, Finance, Sales, Outcomes, and Services leaders to develop a practical view of the key drivers and leading indicators behind retention and expansion.
• Identify a focused set of priority growth programs or plays to support the business in the near term.
• Build the initial program plans, success metrics, stakeholder map, and operating cadence for those priority initiatives.
• Partner with regional teams to understand how global programs should be adapted for local execution.
• Create clear documentation, field-facing materials, and executive-ready updates that help teams align and act.
• Establish a repeatable rhythm for reviewing progress, capturing learnings, and improving

What You'll Achieve:

• Help build a clear, shared view of the drivers behind expansion and adoption across Notion's customer base.
• Design and scale global programs that support customer adoption, value realization, cross-sell, upsell, and durable growth.
• Partner with regional and functional leaders to turn local learnings into repeatable playbooks, programs, and operating cadences.
• Create measurement, reporting, and review mechanisms that help teams understand what is working and where to focus.
• Support the design of customer growth motions that connect Sales, Services, and Partners.
• Help codify best practices so growth becomes part of the standard operating rhythm, not a set of one-off campaigns.
• Bring structure to ambiguous, cross-functional initiatives and drive them from idea to operational execution.

A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.