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Bumble Inc. is looking for an Operations Specialist, AI Enablement to join our CX & Trust team. Trust, care, and high-quality experiences are central to Bumble’s mission to create a world where all relationships are healthy and equitable, and in this role you’ll help bring that mission to life by improving how our AI-powered customer experience and moderation systems support our community.
You’ll evaluate AI-powered customer interactions and automated moderation decisions against Bumble’s policies, processes, and quality standards, helping us understand where our systems are performing well and where they can improve. Through quality reviews, accurate case labelling, golden-set maintenance, and thoughtful analysis, you’ll help ensure AI-supported decisions are consistent, precise, and grounded in the nuance required to serve our members responsibly. You’ll work closely with the AI Performance & Enablement Manager and colleagues across CX & Trust, taking ownership of high-quality work and demonstrating our Bumble values of Courage, Curiosity, Respect, and Excellence as we reimagine how AI can strengthen trust and care across the member experience.
This role will be based in London and will work in a hybrid model.
About you
About Us
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
AI Fluency
AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes.
We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.
Work at office
Full time
UK London
Applications for this job are handled on the company's own website.
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