Operations Manager, Client Success

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an Operations Manager, Client Success to join our Wisdo team. The Operations Manager supports the full Client Success function, spanning Coaching and other client-facing programs, by managing the data, reporting, lifecycle design, and operational processes that help the team run smoothly and scale. This role partners directly with Client Success leadership and cross-functional teams to define how customer performance, outcomes, and contractual commitments are measured, monitored, and reported, while keeping cross-functional work organized, on track, and clearly communicated to stakeholders.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

About You

• Bachelor's degree
• 4+ years of experience in Operations, Analytics, Project Management, or a related role, with a track record of owning processes and projects independently.
• Demonstrated experience working with dashboards and analytics tools (e.g., Looker, Tableau, Power BI) to monitor performance and communicate insights to leadership.
• Strong attention to detail, sound judgment, and a genuine interest in process improvement.
• Comfortable operating independently in a remote, fast-paced environment with shifting priorities.

Bonus Points

• Experience in healthcare, digital health, behavioral health, or another regulated environment.
• Familiarity with SLAs, KPIs, or outcomes-based reporting in a payor or health plan context.
• Experience with CRM or coaching/engagement platforms.