Operations Lead

• 2+ years of experience in healthcare operations, medical practice operations, program management, client success, healthcare administration, or a closely related field.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.

Excellent written and spoken English.

• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.
• Experience supporting US medical practices or healthcare organizations.
• Experience in telehealth, nutrition, wellness, chronic care, preventive health, exercise programs, or virtual healthcare services.
• Familiarity with healthcare insurance, eligibility, reimbursement, billing, claims, or revenue-cycle workflows.
• Experience working with EHR/EMR systems, scheduling platforms, CRM tools, telehealth systems, or patient communication platforms.
• Experience coordinating or managing remote healthcare teams.
• Experience with physician practice onboarding, account management, or client success.
• Experience building processes or operations within an early-stage or rapidly growing company.
• Previous ownership of operational KPIs, service-level metrics, or business performance reporting.