Operational Excellence Manager

About The Team:

The Operational Excellence Manager sits within the UK OPEX & Transformation team and takes ownership of our most complex, high-impact programmes - driving the commercial strategy, delivery, and continuous improvement of production technologies, processes, and business propositions across HelloFresh distribution centres in the UK, IE & EU markets. This is not a role where you wait for problems to be defined for you. You spot them, size them, build the case, and lead the charge to fix them.

This is a senior, project-led role for someone who operates with real autonomy across the full transformation lifecycle - from scoping and commercial analysis through to hands-on delivery and lasting adoption on the floor. You will lead multiple medium-to-large scale improvement projects simultaneously, applying rigorous project management and Lean CI methodology to drive measurable results. You'll build the case for change and then see it through yourself, with a relentless focus on the metrics that matter most: Error Rate, Minutes per Box, and productivity.

What You Will Be Doing:

• End-to-End Programme Delivery: Take full ownership of multiple medium-to-large scale projects simultaneously - defining scope, milestones, resource requirements, and success measures, and driving them from initiation through to on-floor implementation on time and within budget.
• Data Analysis & Opportunity Sizing: Analyse complex operational data using tools like Excel, Databricks, Grafana, Tableau, or SQL, translating findings into commercially grounded business decisions, identifying and validating improvement opportunities through financial modelling, and building the investment case to drive prioritisation decisions with senior stakeholders.
• Stakeholder Management & Influence: Deploy effective influencing and negotiation skills to align cross-functional teams and senior stakeholders around project objectives, securing resources and buy-in at every level - from shop floor to leadership.
• Project Governance: Maintain strict quality and change control standards while proactively mitigating risks to keep programs on track and stakeholders informed.
• Change Management & Floor Presence: Maintain a strong, visible presence on the production floor to drive change initiatives, build trust with operational teams, and ensure the sustainable adoption of new processes and technologies.
• Continuous Improvement: Lead projects utilising Lean Six Sigma methodologies to eliminate waste, resolve bottlenecks, and build a sustained culture of continuous improvement across the DC.
• Standardisation & Capability Building: Drive operational standards through clear SOPs, process documentation, and hands-on coaching - developing the CI capability of onsite teams and supporting junior team members in their own project delivery.