Operation Manager

Sky View Inn luxurious business boutique hotel is a sister concern of Erfan Group which is renowned Group of Company in Bangladesh. We looking for Manager Operation who has practical experience in the similar area.

Responsibilities:

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets.

• Maintain effective cost controls in all areas.

• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.

• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

• Work alongside all HODs to ensure the smooth running of the day-to-day operations.

• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.

• Ensure consistent implementation and review of SOPs throughout all Departments.

• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.

• Monitor the hotel functions book and familiarize yourself with all updates & amendments.

• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.

• Carry out Duty Management shifts as required.

• Conduct regular fire walks and Health & Safety audits.

• Promote a positive employee relations culture through effective communication and regular team meetings.

• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.

• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

• You will have to prepare report of Staff Control, Food Control, Sales & Inventory weekly / fortnightly / monthly & submit to the Authority.

• To prepare food costing is also one of your major responsibilities. 

• To Plan & Coordinating the Menus & Manpower.

• Any other tasks as/when assign by the management.