Onboarding Training Facilitator

The following are required for this role:

• Experience facilitating training in a healthcare, call center, care coordination, or comparable regulated environment — you're comfortable with HIPAA and compliance-sensitive content
• Demonstrated experience delivering live, remote training to new hire cohorts, including role-play, real-time coaching, grading assessments and troubleshooting technical challenges that can arise in remote training environments
• Strong scheduling and coordination skills — you can juggle multiple cohorts, managers, and calendars without dropping details
• Comfort giving direct, specific feedback on homework and assessments in a way new hires can act on
• Excellent written and verbal communication — you can hold a virtual room, explain a workflow clearly, and write feedback that lands
• Instructional design experience — you can suggest or draft improvements to materials, not just deliver them as-is – and can work with subject matter experts to turn their knowledge into engaging, interactive training
• Relationship-building skills: you build trust with managers quickly and know how to solicit honest feedback, not just collect compliments
• Organized and detail-oriented — accurate attendance, completion, and assessment records matter here
• Comfortable with LMS platforms (we use TalentLMS) and standard tools like Slack and Google Suite; able to learn Healthie or similar care platforms
• Ability to work independently and manage your own schedule in a remote, fast-changing environment
• Comfortable ramping up on and delivering training for a new role's curriculum on relatively short notice

Bonus Points For

• Prior experience as a Care Navigator, Community Health Worker, or other frontline patient/member-facing role at a health care organization
• Familiarity with value-based care, social determinants of health, or care coordination workflows
• Experience working in a start-up environment where processes and roles evolve quickly
• Bilingual (English/Spanish or another language relevant to Wider Circle's member population)
• Cares about setting new hires up to succeed, not just getting them through a checklist
• Builds trust quickly — with new hires in the training and with managers on the other side of the feedback loop
• Notices when something isn't working and says so, rather than waiting to be asked
• Comfortable holding people to a standard while still being encouraging and approachable
• Organized enough to run multiple cohorts and manager relationships at once without things slipping