Onboarding Operations Specialist 1

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work effectively in a remote environment, demonstrating strong time management, self-discipline, and communication skills.
• Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT
• 1-2 years of experience in an operations and customer facing role, with exposure to cross-functional collaboration.
• Strong ability to prioritize tasks, manage workloads efficiently, and meet SLAs.
• Excellent verbal and written communication skills, with strong attention to detail in document review and risk assessment.
• A customer-centric mindset, with a commitment to delivering high-quality support and ensuring a seamless experience.
• Problem-solving mindset, with the ability to assess situations, think critically, and make sound decisions.
• Quick adaptability to new systems, workflows, and evolving business needs.
• A collaborative team mindset, with the ability to work both independently and cross-functionally.
• Self-motivated, receptive to feedback, and committed to continuous improvement.
• Willingness to take on new challenges and grow with evolving business needs

Desired:

• Familiarity with Google Workspace and Microsoft 365
• Experience with ServiceNow, Zendesk, Slack, or similar platforms used for workflow and team collaboration.
• Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints with strong attention to compliance details.
• Quality assurance expertise in process review, improvement, and compliance with best practices and code of conduct.
• Ability to prioritize tasks, multi-task effectively, and handle responsibilities within defined SLAs.
• Experience in project coordination, ensuring smooth task execution, and managing multiple priorities efficiently.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.