Officer/Supervisor - Retail Outlet

Supervise daily sales floor operations and ensure smooth workflow.

Monitor attendance, punctuality, grooming, and discipline of floor staff.

Allocate daily duties and work areas among team members.

Ensure shelves are properly stocked, arranged, and displayed.

Check product prices, labels, promotional displays, and offers.

Monitor product expiry, damage, and FIFO/FEFO compliance.

Coordinate timely replenishment of products from the stockroom.

Ensure cleanliness, hygiene, and proper housekeeping of the floor.

Provide excellent customer service and handle routine complaints.

Monitor section-wise sales and support achievement of sales targets.

Minimize product damage, pilferage, and other operational losses.

Coordinate with Cash, Inventory, Warehouse, Security, and other teams.

Guide, coach, and motivate floor employees for better performance.

Report operational issues, stock shortages, and customer concerns to the Outlet Manager.

Ensure compliance with company policies, safety standards, and store procedures.