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A bachelor’s degree in business administration, engineering, computer science or a related field. An MBA or specialized degree in operations management will be an advantage.
Associate
BRAC Bank PLC is building the future of banking in Bangladesh through trust, innovation, and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance and transparency. For professionals, BRAC Bank offers a platform where performance, integrity, and innovation thrive together.
BRAC Bank PLC is building the future of banking in Bangladesh through trust, innovation, and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance and transparency. For professionals, BRAC Bank offers a platform where performance, integrity, and innovation thrive together.
The bank is seeking a qualified and purpose-driven professional for the following position within its Customer Experience Department:
The role will drive operational excellence by diagnosing, designing and optimizing end-to-end business processes. It bridges the gap between customer experience (CX), digital product design (UI/UX) and operational efficiency. The ideal candidate will leverage data analytics, Lean methodologies and cross-functional collaboration to minimize costs, reduce turnaround time (TAT) and accelerate digital transformation across branch and digital channels.
JOB GRADE: OG-II
Application Deadline: September 28, 2026
BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.
Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
BRAC Bank does not charge any fee at any stage of the recruitment process.
Application Deadline: September 29, 2026
Process Optimization & Operational Excellence
Digital Transformation & UI/UX Strategy
Service Quality, Branding & Compliance
Stakeholder Management & Culture Building
Other benefits are as per company policy.
Work at office
Full time
Dhaka
Applications for this job are handled on the company's own website.
BRAC Bank PLC. is listed on the Dhaka Stock Exchange (trading code BRACBANK).
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