Officer-Billing (IPD, OPD & Admission Billing) under Operation Services

The Officer-Billing is responsible for managing the end-to-end billing cycle for Inpatient (IPD), Outpatient Diagnostic Tests (OPD), and Admissions. This role involves accurate processing of patient billing using the hospital’s software system, ensuring timely invoicing, payment reconciliation, and coordination with clinical and administrative departments. The officer ensures billing accuracy, compliance with hospital policies, and provides courteous support to patients throughout the billing process.

Key Responsibilities:

IPD (Inpatient Department) Billing:

• Ensure final bills are prepared accurately and completely at the time of patient discharge, avoiding any discrepancies or omissions.
• Generate and manage inpatient bills using the hospital billing software throughout the patient’s stay.
• Update patient bills regularly based on all medical services utilized, including doctor visits, lab tests, surgical procedures, medications, and consumables.
• Coordinate closely with nursing, pharmacy, diagnostics, and other clinical departments to ensure all chargeable services are captured and billed.
• Work under tight timelines to complete discharge formalities smoothly, ensuring patient satisfaction and billing transparency.

OPD (Outpatient Diagnostic Services) Billing:

• Accurately process and generate bills for outpatient diagnostic tests, including pathology, radiology, and other investigations using hospital software.
• Verify doctor's prescriptions and test requisitions carefully before initiating billing to ensure correctness.
• Collect complete patient information and test details, entering all data accurately into the billing system.
• Politely guide patients through payment procedures, clarify billing queries, and assist them in understanding the process for report collection and delivery.
• Maintain a courteous and professional attitude to enhance patient experience during outpatient visits.

Admission Billing:

• Politely counsel patients and their attendants regarding admission processes, estimated costs, deposit requirements, and billing procedures.
• Initiate billing for newly admitted patients through the hospital software, ensuring timely and accurate registration.
• Verify and input patient records, admission details, deposit amounts, and initial service charges into the system.
• Coordinate closely with the Admission Desk and relevant departments to receive real-time updates on new admissions, cancellations, or changes in admission status.
• Ensure all billing entries are aligned with hospital policies and financial protocols.

Software-Based Operations:

• Operate hospital billing software for data entry, charge posting, invoice generation, and receipt printing.
• Troubleshoot minor software issues and escalate technical concerns to the IT team.
• Maintain accurate and timely electronic billing records and backup logs.

Payment & Reconciliation:

• Accept and record various types of payments (cash, card, bKash, insurance, corporate).
• Issue receipts and reconcile daily collections with the accounts department.
• Maintain proper documentation for insurance and credit clients.

Reporting & Documentation:

• Prepare daily, weekly, and monthly billing and collection reports.
• Ensure that all documents are filed systematically (both digital and hard copies).
• Submit required data to Finance and Management on time.

Patient Interaction & Support:

• Provide billing-related assistance to patients and their attendants with courtesy and clarity.
• Respond to queries regarding billing discrepancies, payment plans, or pending dues.
• Maintain professionalism and patient confidentiality at all times.

Compliance & Coordination:

• Follow hospital policies, financial guidelines, and SOPs strictly.
• Work closely with departments such as Reception, Diagnostics, Finance, and Medical Records.
• Adhere to shift schedules (morning/evening/night) as per duty roster.