Network Operations Manager

• Bachelor's degree in information systems, computer science, or a related technical field
• 10+ years of experience with Service Provider, MSP, or enterprise networking or general telecommunications
• 3+ years in a Senior Network Engineer (or equivalent) role, serving as the top escalation and design resource for complex networks (required)
• 2+ years leading engineers as a manager, team lead, or technical lead, with direct responsibility for work assignment and mentoring
• MSP or multi-client environment experience strongly preferred

• CCNP Enterprise or Security, or equivalent experience; CCIE a strong plus
• Fortinet NSE, Meraki (CMNA/ECMS), or other vendor certifications
• ITIL Foundation or similar service management certification

Equipment and Applications

• Cisco Routers (ISR/ASR), Catalyst/Nexus Switches, Firepower and ASA Firewalls
• Cisco Viptela and Meraki SDWAN; Meraki Firewalls, Switches, and Wireless
• Fortinet Firewalls, FortiCloud, FortiClient
• Sophos Firewalls and Wireless
• SonicWALL Firewalls
• Unifi LAN Devices
• Ability to learn additional network platforms as needed
• VMware virtualization platforms (Platform9 a plus)
• Windows Servers and Services (Active Directory, DNS, DHCP)
• Auvik Monitoring
• Autotask PSA and IT Glue (or similar PSA and documentation platforms)
• MS Office, Visio, and collaboration tools
• Expert enterprise networking fundamentals, including complex switching and routing, high availability system design, advanced network security design, Internet services and protocols, and advanced network diagnostics.
• Demonstrated expert proficiency in at least three of the following, with advanced skills in the balance: core routing, core switching, network security, network diagnostics, and application load balancing.
• Top expert level analysis and design skills: gathering data on systems issues, defining alternative approaches, assessing business impact, and recommending, developing, and implementing cost-effective solutions.
• A track record of proactively finding and fixing problems in environments you support, with examples you can walk us through.
• Proven ability to lead, coach, and hold engineers accountable while staying hands-on.
• Excellent oral and written communication, including explaining technical risk and recommendations to non-technical customers and executives.
• Ability to prioritize and manage multiple projects, incidents, and people concurrently.
• Advanced knowledge of current technologies, tools, applications, and vendors.