Monitoring and Quality Manager

A. Program Monitoring

• Conduct regular field monitoring visits to all Mobile Health Clinic locations.

• Monitor service delivery against approved plans, protocols, and targets.

• Track patient flow, service utilization, referral systems, and outreach performance.

• Verify daily, weekly, and monthly service reports.

B. Clinical Quality Assurance

• Ensure adherence to primary healthcare protocols, maternal health standards, infection prevention, safeguarding, and patient safety procedures.

• Conduct quality audits of diagnosis, treatment, referrals, and documentation.

• Review medicine dispensing practices and stock management.

• Monitor patient confidentiality and digital health record quality.

C. Data Quality & Performance Analysis

• Review and validate service data from all mobile clinics.

• Ensure accuracy, completeness, and timeliness of health data.

• Analyze service trends, patient demographics, referral patterns, and key health indicators.

• Develop dashboards and performance tracking tools.

D. Staff Supervision & Capacity Building

• Monitor the performance of Medical Assistants, Paramedics, Drivers, and support staff.

• Identify performance gaps and training needs.

• Organize refresher training on:

  • Clinical protocols

  • Digital health records

  • Safeguarding

  • Disability inclusion

  • Patient-centered care

• Support mentoring and on-site coaching.

E. Client Feedback & Quality Improvement

• Establish and monitor patient feedback mechanisms.

• Review complaints and client satisfaction reports.

• Develop corrective action plans for identified service gaps.

• Promote patient-centered and inclusive healthcare practices.

F. Compliance & Standards

• Ensure compliance with donor requirements, organizational SOPs, and national healthcare standards.

• Support audits, external evaluations, and donor visits.

• Ensure safeguarding and ethical standards are maintained in service delivery.

G. Reporting & Documentation

• Prepare monthly monitoring and quality reports.

• Submit findings, recommendations, and action plans to management.

• Maintain quality audit reports and monitoring visit documentation.

• Support preparation of donor reports and impact documentation.