Merchandiser

Buyer Communication & Order Management

• Manage day-to-day communication with international buyers, understand requirements, respond promptly, and ensure all buyer instructions are clearly communicated internally.

Product Development & Sampling

• Handle the complete development process from tech pack/reference sample to final approval, including Proto, Fit, Size Set, CFM/PP and other required samples. Ensure buyer comments are correctly implemented.

Costing & Pricing

• Prepare accurate footwear costing based on leather/material consumption, components, labour, overhead and other costs. Follow up on target prices and negotiate with buyers while protecting company margins.

Time & Action Plan & Order Follow-up

• Prepare and maintain Time & Action Plan for every order and closely monitor all critical milestones to ensure samples, materials, production and shipment are completed within the agreed timeline.

Material & Supplier Coordination

• Coordinate with Procurement, IQC and suppliers for leather, PU, soles, components, accessories and packaging. Ensure materials are approved, available on time and meet required quality standards.

Production Monitoring

• Closely follow up with Planning and Production from material readiness through finishing and packing. Monitor production progress against the plan and take immediate action on delays or bottlenecks.

Quality & Buyer Compliance

• Ensure production follows approved samples, specifications, measurements and buyer quality requirements. Coordinate with QA/QC to identify, resolve and prevent quality issues.

Shipment & Delivery Management

• Coordinate with Production, Commercial and Logistics to ensure orders are inspection-ready and shipped according to the agreed CRD. Immediately escalate any potential shipment delay.

Reporting & Documentation

• Maintain accurate order files, buyer approvals, costing, TNA, production status, inspection and shipment records. Prepare regular order status reports for management and buyers.

Problem Solving & Cross-Functional Coordination

• Take ownership of order-related issues and coordinate with Development, Procurement, Production, QA/QC, Planning and Commercial teams to find timely solutions. Proactively identify risks and escalate critical issues to management.