Requirements

High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
Must meet at least one of the following requirements:
Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of relatedwork experience OR
A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center

Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes
Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
Excellent written, verbal, listening and interpersonal communication skills
Strong time-management skills and keen eye to detail
Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations
Ability to actively listen and understand patient questions and provide accurate answers or solutions.
Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process
Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company
Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner
Capable of multi-tasking in a fast-paced, ever-changing healthcare environment
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time
Spoken and written fluency in English

Medication Adherence Technician

Summary