Manager/Deputy Manager - Japanese Language Expert

Context:

A reputed multinational organization is seeking a dynamic, customer-focused, and highly professional Deputy Manager / Manager - Japanese Language Expert to support and oversee operational activities, stakeholder communication, customer experience, and compliance requirements while ensuring seamless coordination with German-speaking stakeholders and officials

Responsibility

• Maintain effective communication with Japanese-speaking clients, stakeholders, clients, and business partners.
• Manage day-to-day operational activities
• Translate and interpret business communications, policies, correspondence, and operational documents.
• Provide language support during meetings, audits, inspections, and client interactions.
• Ensure excellent customer service and customer satisfaction across all touchpoints
• Handle escalated applicant and customer queries via email, telephone, and in person.
• Monitor operational performance and ensure achievement of service delivery targets.
• Ensure compliance with standard operating procedures (SOPs), local regulations, and global operational standards.
• Review reports, maintain accurate records, and ensure operational excellence.
• Coordinate with stakeholders while monitoring productivity, TAT, quality, and service levels.
• Drive process improvements, business growth, and ensure compliance with all security and safety standards.