1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field; experience in SaaS, digital goods, ecommerce, fintech, marketplace, or subscription businesses is a plus.Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle; hands-on experience and exposure to merchant-of-record environments are preferred but not required.Comfort working with data, dashboards, spreadsheets, and exported reports — able to pull a data set apart, summarize it, and tell when the result looks wrong.Curiosity about why a number moved and the persistence to find out, paired with strong attention to detail and a clear sense of accountability.Strong organizational skills and the ability to manage multiple tasks across systems and queues while following documented processes accurately.Clear written and verbal communication, including the ability to ask good questions and document work carefully enough for someone else to pick it up.Willingness and ability to work a schedule that includes weekends, with two weekdays off.Technology & Systems:Comfortable in spreadsheets (Excel or Google Sheets); familiarity with reporting or BI tools such as Looker, Tableau, or Power BI is preferred.Exposure to SQL, Python, APIs, or observability tools — or a genuine appetite to learn them.Experience using AI tools such as Claude or ChatGPT to assist with documentation, data cleanup, research, and workflow improvement.Familiarity with processor portals, settlement files, or other reconciliation and accounting-adjacent workflows is a plus; we expect these tools to be learned on the job rather than mastered on arrival.Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees.Estimated Base Pay Range$63,570—$63,570 USD

Manager/AGM - Administration & Security

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