Manager

Job Location
House: 13, USB Specialized Hospital, Isha Kha Avenue Road, Sector: 06, Uttara, Dhaka-1230.

Job Context

To ensure seamless, secure, and efficient day-to-day hospital operations—coordinating clinical, administrative, technical, and support services while maximizing sales growth, revenue generation, and patient satisfaction through strategic acquisition, marketing initiatives, and strict confidentiality.

Key Responsibilities

• Operational Oversight: Manage daily hospital workflows from opening through closing to guarantee uninterrupted patient care and efficient service delivery across departments.

• Human Resources & Workforce Management: Oversee duty scheduling, attendance tracking, leave protocols, and employee performance evaluations while maintaining workplace discipline and adequate staffing levels.

• Administrative Security & Data Protection: Safeguard the strict confidentiality of patient records, staff files, financial audits, and strategic management decisions while maintaining organized official document controls.

• Patient Care Quality: Monitor front-desk, admissions, discharge procedures, billing, pharmacy, laboratory, OT, maternity, and emergency departments to maintain high standards of patient satisfaction.

• Doctor Management & Coordination: Build and maintain professional relationships with visiting and resident physicians, manage their schedules, coordinate chamber/consultation timings, and ensure smooth medical service delivery.

• Patient Management & Counseling: Oversee patient relations, manage patient grievances with empathy, and provide effective counseling to patients and their families regarding hospital services, packages, and care pathways.

• Business Development & Field Coordination: Coordinate closely with Business Development Officers (BDOs) and marketing representatives across various areas to drive patient referral networks, execute marketing campaigns, and expand regional outreach.

• Financial & Procurement Integration: Collaborate closely with the finance team to monitor daily collections, operational expenditures, inventory levels, and material requisitions to eliminate wastage.

• Facility & Engineering Maintenance: Ensure continuous utility availability—including power, water, internet servers, backup generators, and medical hardware—while resolving technical disruptions swiftly.

• Regulatory Compliance & Safety: Uphold institutional policies, licensing mandates, infection prevention and control (IPC) standards, and medical waste management protocols.

• Executive Reporting: Compile structured operational summaries for senior leadership, coordinate administrative meetings, and maintain professional liaison with internal and external stakeholders.

• Crisis Management: Provide immediate administrative leadership and intervention during operational emergencies, utility failures, or staffing shortages to maintain uninterrupted healthcare services.