What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
We are seeking a highly skilled and experienced manager to lead our VIP Profiling function, with direct accountability for the commercial performance, margin protection and profitability of our highest-risk and most volatile customers.
As Trading – Trading VIP Profiling, you will report to the Director of Trading Player Revenue and be responsible for managing a team of VIP Profiling analysts.
This team is responsible for safeguarding and maximizing the commercial value of our highest-risk customer accounts by forensically monitoring activity, analysing behavioural trends, and executing tailored trading strategies that balance profitability, margin protection, and customer experience.
The Hypercare function plays a critical role in ensuring the volatile, high-risk customer activity is understood, anticipated and actively managed, turning volatility into sustainable value while mitigating risk.
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
Flexible work from home or office hours
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
Originally posted on Himalayas
You’ll work closely with teams across Trading, including Risk, Profiling, Overask, VIP, and Business Intelligence to ensure we’re acting on the most relevant insights and staying ahead of betting behaviours.
Work from home
Full time
Remote — United States
Applications for this job are handled on the company's own website.
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