Product Quality Control

Ensure that all raw materials, ingredients, packaging materials, and finished products meet company quality standards and regulatory requirements.
Supervise in-process quality control at all stages — mixing, pasteurization, homogenization, aging, freezing, filling, hardening, and storage.
Conduct sensory evaluation of ice cream (taste, texture, flavor, color, and appearance) before release to market.
Approve batches only after satisfactory quality test results.

Laboratory Management

Oversee microbiological, chemical, and physical testing of raw materials, mix, and finished ice cream.
Maintain calibration and validation of laboratory instruments (pH meter, refractometer, viscometer, etc.).
Ensure standard test methods (e.g., FSSC 22000, ISO 22000, BSTI) are followed.

Process & Hygiene Control

Monitor plant hygiene and sanitation, including equipment cleaning (CIP/SIP), personal hygiene, and environmental cleanliness.
Verify that sanitation and pest control programs are properly executed and documented.
Conduct GMP (Good Manufacturing Practice) and food safety inspections regularly.

Compliance & Documentation

Maintain all QC and food safety documentation in compliance with BSTI, BFSA, and FSSC 22000 standards.
Ensure traceability from raw material to finished goods.
Prepare quality reports, deviation reports, and corrective action plans for non-conformities.

Training & Team Supervision

Lead and train QC officers, lab analysts, and quality inspectors.
Conduct regular training on hygiene, GMP, food safety, and allergen control for production staff.
Evaluate team performance and promote a culture of continuous improvement.

Coordination & Communication

Work closely with Production, R&D, Maintenance, and Supply Chain departments to resolve quality-related issues.
Communicate product feedback and quality trends to management for decision-making.
Collaborate with suppliers to ensure raw material compliance and continuous quality improvement.

Continuous Improvement

Develop and implement quality improvement initiatives to enhance product consistency, shelf life, and customer satisfaction.
Investigate consumer complaints, identify root causes, and implement preventive actions.
Participate in internal and external audits.

Safety & Compliance

Ensure compliance with HACCP, ISO 22000, BSTI, and Environmental Health & Safety (EHS) requirements.
Promote a culture of food safety and ensure zero tolerance for contamination or deviation.

Manager, Quality Assurance

Summary