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Customer-obsessed, not just research-savvy. You think of customers as human beings, not respondents. You're curious about their lives and can help us see our products through their eyes.
Analytical with a "so what" instinct. You move fluidly between qualitative and quantitative data, find the signal in the noise, and lead with the implication, not just the finding.
A confident communicator at every level. You can run a working session with a product team in the morning and present to senior leadership in the afternoon. You write and speak in plain language, not research jargon.
Strategically grounded. You understand that insights don't exist in a vacuum. You connect findings to business context, competitive dynamics, and what it means for the roadmap.
Collaborative and direct. You build trust with stakeholders quickly, solicit hard feedback, and give it back constructively.
Adaptable and fast. You thrive in ambiguity and know how to move quickly without sacrificing rigor. You've had to make judgment calls on methodology under a deadline, and you've been right more often than not.
What You'll Get
HelloFresh is at a category-defining moment, and this role sits at the center of it. As we accelerate product innovation and sharpen our marketing across a portfolio of leading brands, we're looking for an insights leader who can be the customer's voice in the room where decisions get made.
The Manager of US Consumer Insights will work directly alongside our Product and GM teams to shape what we build, how we position it, and how we know it's working, across any or all of our primary brands: HelloFresh, Factor, Green Chef, and EveryPlate. If you're energized by translating consumer questions into clear direction, and you want your research to actually move a roadmap, this is the role.
You'll be a research lead across our US brand portfolio, HelloFresh, Factor, Green Chef, and EveryPlate, partnering closely with Product Managers and GMs to design and execute studies that drive real decisions, not just decks.
Work at office
Full time
Boulder, Colorado, United States; Chicago, Illinois, United States; New York, NY, United States
Applications for this job are handled on the company's own website.
HelloFresh is on a mission to change the way people eat, forever! Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit company. In Q1 2020 alone we provided 111 million meals to 4.2 million households worldwide in 14 countries across 3 continents. HelloFresh supplies…
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