Manager - Medical Services (OPD)

Workplace Type

Full-time

Job ID: IJOB202664844

• Manage and supervise the overall daily operations of the OPD.
• Ensure smooth patient registration, consultation, investigation, and follow-up services.
• Coordinate with consultants, physicians, nurses, medical officers, and support staff.
• Monitor patient flow and minimize waiting time.
• Ensure proper scheduling of doctors, clinics, and OPD services.
• Handle patient feedback, complaints, and service-related issues professionally.
• Monitor staff attendance, performance, discipline, and productivity.
• Ensure compliance with hospital policies, clinical protocols, safety standards, and applicable regulations.
• Coordinate with Pharmacy, Laboratory, Radiology, Billing, Emergency, and other relevant departments.
• Prepare and review OPD performance reports, service statistics, and operational data.
• Identify operational gaps and implement appropriate corrective and improvement measures.
• Ensure proper documentation and confidentiality of patient information.
• Maintain a high standard of patient experience and customer service.
• Perform any other duties assigned by management.