Manager - Housekeeping, Bashundhara Sports City

Key Responsibilities

• Lead and manage all housekeeping and cleaning operations across Bashundhara Sports City.
• Develop and implement cleaning schedules and standards for stadiums, sports facilities, gym, swimming pool areas, changing rooms, offices, public areas, washrooms, VIP areas, and common spaces.
• Ensure consistently high standards of cleanliness, hygiene, sanitation and presentation throughout the Sport City.
• Supervise housekeeping staff, supervisors and outsourced service providers and ensure adequate manpower deployment.
• Prepare SOPs, checklists and inspection standards for housekeeping activities.
• Monitor cleaning materials, chemicals, equipment, linen and other housekeeping inventory and control wastage.
• Ensure proper handling, segregation and disposal of solid waste and cleaning waste in coordination with relevant departments.
• Ensure safe handling and storage of cleaning chemicals, equipment and PPE.
• Conduct regular inspections and ensure prompt rectification of identified deficiencies.
• Coordinate with Sports Operations, Facility Management, Engineering, Security, HSE, Events and Administration for operational requirements.
• Ensure additional housekeeping arrangements for matches, tournaments, events, VIP visits and high-occupancy periods.
• Monitor service quality of outsourced housekeeping contractors against agreed SLA/KPI requirements.
• Maintain housekeeping records, inspection reports, consumption records, complaints and corrective-action reports.
• Manage housekeeping budgets and support cost control and efficient resource utilization.
• Ensure compliance with ABG policies, workplace safety, hygiene requirements and applicable laws/regulations.
• Train and develop housekeeping personnel in cleaning standards, hygiene, customer service, safety, and emergency procedures.
• Investigate housekeeping-related complaints and implement timely corrective and preventive actions.
• Perform any other duties related to housekeeping and facility services assigned by the competent authority.