Maintenance Engineer (realme Brand)

This position is responsible for managing and coordinating Realme After-Sales Service operations to ensure customer satisfaction and service excellence.

The ideal candidate will oversee service quality, resolve customer complaints, and ensure efficient after-sales support in line with company standards.

• Responsible for Handset fault finding, repairing and servicing.

• Provide Hardware repair and software support to customers.

• Achieve the monthly handset repair target.

• Communicate with customers to give updates on their handsets.

• Maintain RCSM online system for repair work as well as other online-based support systems.

• Give quality feedback on problematic phones.

• Process Smartphones level base repair, i.e. L1, L2. Also, perform troubleshooting and maintain documentation of all failures.

• Receive and understand the customer's handset problem.

• Maintain strictly the service center 6S modality and the company's other standards.

• Assists in service center maintenance to ensure a clean and healthy environment.

• Willing to work under pressure as well as in the holidays if needed.

• Other duties as assigned by management.