Logistics Associate

You will ...

• Report to the Associate Manager / Manager to manage, monitor and develop recovery plans for outbound loads
• Execute outbound strategy - working across all distribution centers, third-party storage locations, cross docks, and vendors
• Monitor, measure, and improve service level metrics, including on-time arrival and on-time departure
• Determine root causes and ensure details of escalations are provided and accurate
• Execute relabeling of boxes from label generation to pushing customer communication updates
• Quickly and effectively analyze real-time data to provide recovery and contingency action plans
• Run the daily Exception Management process, communicating potential delays and assigning boxes to be re-made, with the goal of protecting the customer experience
• Track, organize, log and root cause major exceptions events; analyzing the impact of these events to weekly error data
• Solve unique and challenging problems faced in a perishable supply chain
• Become part of a passionate team that strives to develop innovative solutions to improve and grow HelloFresh’s delivery network
• Build relationships with third-party carriers and execute plans to secure loads against forecasted volume
• Work directly with our outbound transportation team to lead and reinforce operational process improvement projects
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are...

• Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Dedicated to providing the best possible experience for the HelloFresh customer