Lead AI Consultant (Field)

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team

Celonis Services is the delivery engine of our Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers.

As a strategic driver in the pre-sales stage, you will partner closely with Account Teams to shape and position our Services solutions. You won't just present offerings—you will architect the foundation for long-term customer success, ensuring rapid adoption and value realization.

This is not a traditional consulting role where you build everything manually. You are Product expert and an AI-augmented delivery professional: you specify what needs to be built, direct AI agents to execute wherever possible, validate the results, and iterate with the customer. You generate value by understanding the customer’s business, translating their needs into technical specifications and solutions, to ensure the platform delivers measurable impact and adoption.

The Work You’ll Do

Pre-Sales:

• Designing tailored deployment roadmaps and implementation strategies aligned with the customer's maturity.
• Estimating project timelines, team structures, and overall professional services effort to support commercial proposals.
• Partnering with Account Executives and Value Engineers to translate business cases into actionable deployment plans.
• Drafting clear Statements of Work (SOW), defining project scope, deliverables, assumptions, and acceptance criteria.
• Aligning client expectations with operational feasibility to prevent post-sale scope creep.

Post-Sales: Initiate and Connect

Define the strategy and oversee junior Consultants covering -

• Conduct business discovery workshops to translate customers’ strategic objectives into high-impact Celonis use cases
• Collaborate with the customer’s IT and business stakeholders to define project scope, data requirements, and success criteria
• Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources if required

Build & Value

• Direct AI deployment agents to build data models, process analyses, KPIs, and dashboards - writing clear specifications and validating agent outputs against business requirements – do we make this less of a must have?
• Build and configure Celonis solutions across the platform: Process Intelligence Graph, data transformations, process analysis, operational solutions, and AI-powered insights
• Identify process inefficiencies and root causes using Celonis technology, always in close collaboration with the customer
• Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context - applying domain knowledge where the AI cannot
• Lead value creation workshops and define measures to improve process inefficiencies
• Define and build KPIs measuring the customer’s success and quantify business impact
• Design and build operational solutions to drive value, adoption and improve process conformance

Rollout, Adoption, and Handover

• Enable key customer users to use and extend the solution independently, setting the foundation for long-term adoption
• Manage project outcomes against timelines, scope, and customer expectations
• Train and demonstrate to customer users, guiding them on the path to sustained value
• Document solution design decisions and configurations for future reference and handoff

Domain & Industry Depth

• Develop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticals
• Translate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverage
• Proactively identify and standardize high-value use cases within your domain, collaborating with Product and Business Apps teams to shape the platform roadmap

About Us:

Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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