Junior Support Engineer

Job Context:

Technical experience with network devices, including routers, switches, firewalls, and wireless networks, along with troubleshooting and resolving end-user issues.

Job Responsibilities:

• Design, implementing, and supporting local area networks (LAN), wide area networks (WAN), and wireless networks, routers, switches, firewalls ensuring efficient connectivity.

• Configuring and managing network devices such as routers, switches, firewalls, and load balancers for optimal network performance and security.

• Configure Network Management Systems (NMS) for real-time monitoring, fault detection, and performance analysis of network devices.

• Deploy and configure enterprise-grade Wi-Fi equipment (Cisco, Cambium, H3C, Ruijie, Fortinet).

• Configure and integrate Wireless LAN Controllers (WLC), Access Points (APs), and related infrastructure.

• Configure and integrate Wireless Controllers (WLC), Access Points (APs), and related infrastructure.

• Monitor network and system performance regularly, identifying potential issues and ensuring timely resolution to maintain system reliability.

• Optimize wireless performance through channel planning, power adjustment, and load balancing.

• Troubleshooting and resolving hardware, and network issues with a focus on minimizing downtime and improving service reliability.

• Prepared technical documentation for network configurations, system setups, and troubleshooting guides.

• Keep up to date of current technology developments

• Provide technical guidance to the team.