Junior Officer

Job Nature: Desk Job under Customer Service Division

Working Days: 6 days a week

Working Hours: 10:00 AM to 6:00 PM (8 hours/day)

Location: Barisal, Cumilla, Chattogram, Faridpur, Gazipur, Tangail, Jashore, Khulna, Mymensingh, Bogura, Rajshahi, Rangpur Sylhet, Dhaka, Bagerhat, Bandarban, Barguna, Bhola, Brahmanbaria, Chandpur, Cox's Bazar, Chuadanga, Dinajpur, Feni, Gaibandha, Gopalganj, Habiganj, Jhalakathi, Jhenaidah, Joypurhat, Kishoreganj, Kurigram, Kushtia, Lakshmipur, Madaripur, Magura, Manikganj, Moulvibazar, Meherpur, Munshiganj, Naogaon, Natore, Netrakona, Nilphamari, Noakhali, Pabna, Panchagarh, Patuakhali, Pirojpur, Rajbari, Rangamati, Satkhira, Shariatpur, Sherpur, Sirajganj, Sunamganj & Thakurgaon

Key Responsibilities:

• Collecting necessary information for setting up customer accounts
• Resolving customer complaints and inquiries promptly
• Maintaining accurate customer records
• Achieving the assign upsell/cross sell goal, giving the right pitch to the potential customers.
• Providing feedback to improve customer service processes