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STARDUST Telecom Ltd. (Concern of Confidence Group)
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Diploma/Bachelor’s degree in CSE, EEE, ETE, or ICE or related field.
Skills Expertise:
Job Purpose
The role is responsible for delivering reliable technical and customer support to retail and corporate clients by ensuring uninterrupted internet services, timely resolution of issues, effective troubleshooting, and a high standard of customer satisfaction.
Key Responsibilities
1. Client & Technical Support
Act as the primary point of contact for retail and corporate clients regarding internet and connectivity-related services.
Troubleshoot network, connectivity, performance, and service-related issues through phone, email, remote access, and onsite support.
Visit client premises to diagnose and resolve technical issues when required.
Monitor service uptime and proactively identify and address potential service disruptions.
Provide guidance to clients on service optimization, network security, and technical best practices.
Ensure timely and effective resolution of customer complaints in accordance with defined SLAs.
2. Installation & Network Configuration
Support the onboarding, installation, activation, and configuration of retail and corporate internet services.
Conduct site surveys to assess installation feasibility, network requirements, and infrastructure readiness.
Configure routers, switches, ONU/ONT, and other networking equipment according to client requirements.
Troubleshoot installation-related issues and coordinate with relevant technical/support teams for resolution.
Coordinate with installation teams for new connections, upgrades, relocations, and service modifications.
3. Service Management & Documentation
Maintain accurate client service history, technical records, and support tickets.
Update ticketing systems with troubleshooting activities, resolutions, and service status.
Maintain installation and configuration records and prepare required technical reports.
Track open issues and follow up with relevant teams to ensure timely closure.
Ensure all service activities comply with organizational safety, quality, and technical standards.
Work at office
Full time
Chattogram
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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