Junior Customer Support Representative

Job Description:

As a Customer Support Representative at PalmPay Limited, you will work closely with the sales managers to drive our sales efforts and ensure operational efficiency. Your role will involve a blend of sales and operational responsibilities to support our growth objectives.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Provide accurate product/service information and resolve customer issues efficiently.

• Assist the Business Development team in client onboarding, documentation, and follow-ups.

• Maintain detailed records of customer interactions using CRM tools.

• Coordinate with internal departments (sales, tech, operations) to resolve client queries.

• Support sales campaigns by preparing proposals, quotations, and presentations when needed.

• Track and report client feedback, pain points, and areas for improvement.

• Ensure high levels of client satisfaction and contribute to long-term relationship building.