5+ years of experience in IT support or IT operations, including experience managing or mentoring a team.
Comfortable using AI tools to automate workflows and improve support processes, and genuinely curious about applying this further.
Experience with user access management in a fast-moving, multi-SaaS environment.
Experience with MDM and EDR products.
Strong understanding of LAN and WLAN logical and physical infrastructures, from structured cabling to network device management, which includes access layer switches, firewalls, and access points. Experience with different network vendors is a plus.
You have knowledge of Linux (desktop and server) and Mac operating systems to be comfortable and sure when supporting end users.
Familiarity with on premise server hardware and operations, from minimal to moderate complexity.
Confident on the command line interface - both in Linux and Mac environments. Scripting skills or automation experiences is a plus.
Understanding of how software development teams work and the tools they typically rely on.
A solutions-oriented mindset, system-thinking abilities, comfortable working cross-functionally to get things done.
Financial discipline: you know exactly where every euro goes.
Passion and good knowledge of common Open Source Software products
English proficiency at C1 level or native speaker.

IT Support Lead

Summary