Age 19 to 38 years

Technical Requirements & Qualifications

Good knowledge of Windows 10/11 operating systems and desktop troubleshooting.
Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, IP addressing, and Wi-Fi.
Hands-on experience in troubleshooting PCs, laptops, monitors, printers, scanners, and headsets.
Basic knowledge of MikroTik or Cisco networking is an advantage.
Knowledge of IP Phone, SIP, VoIP, Softphone, and IP-PBX is preferred.
Experience with call-center dialer and CRM software will be an advantage.
Ability to troubleshoot Internet, network, audio/headset, and workstation problems.
Knowledge of remote-support tools (AnyDesk, TeamViewer, RDP, UltraViewer) and ticketing/helpdesk systems.

Preferred Certifications

CompTIA A+
CompTIA Network+
CCNA (Cisco Certified Network Associate)

Personal Attributes

Strong problem-solving attitude under fast-paced operational pressure.
Good communication and interpersonal skills.
Flexibility to work on a roster basis (including night shifts) as required.

Job Description: IT Support Executive

Job Summary ISSL is seeking a proactive and detail-oriented IT Support Executive to provide technical assistance, maintain workstation health, and ensure seamless call-center and IT operations.

Key Responsibilities

Provide immediate first-level technical support to agents and supervisors to minimize operational downtime.
Troubleshoot agent PCs, laptops, monitors, headsets, printers, and scanners.
Resolve workstation audio issues, softphone configurations, dialer errors, and CRM software integration problems.
Identify and resolve network connectivity, Internet, LAN/WAN, Wi-Fi, DNS, DHCP, and IP addressing issues.
Monitor and maintain call-center workstations and IT equipment in good working condition.
Create, log, update, and close IT support tickets within the internal helpdesk system.
Escalate complex network, server, or hardware issues to the NOC, System, or Senior IT teams.
Assist in configuring and supporting IP-PBX, SIP, VoIP, softphones, and call-recording systems.
Handle basic user-end tasks of MikroTik, Cisco, and Asterisk/Vicidial systems.
Maintain proper documentation of technical incidents, downtime, and operational solutions.
Coordinate with vendors and senior IT engineers for hardware repairs and service escalations.
Prepare daily and weekly IT incident and downtime reports for management review.

IT Support Executive

Summary

Requirements

Education

Experience

Additional Requirements

Responsibilities & Context

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

How to Apply

Company Information