IT QA Specialist

• Ensure proper prioritization of tasks is observed, and assignments are properly actioned and handled per MAG standards.
• Proactively contribute to providing strategies for work quality advancements.
• Collaborate with IT Devs to ensure testing and observation of solutions add value to end users.
• Ensure all fields in tasks have met the standard requirement of the team.
• Perform Root Cause Analysis (RCA) on complex system issues.
• Act as a Cross-Departmental Unblocker by managing tasks such as workflow automations.
• Create templates and initiatives to improve QA process efficiency across the organization.
• Coordinate and generate independent test cases for each newly developed application/system.
• Manage QA IT projects during each phase, ensuring all tasks are reviewed for quality assurance.
• Communicate and recommend improvements to the functionality, design, and usability of new systems/applications.
• Ensure all work projects are compliant with the company’s standards.
• Serve as the final line of defense to ensure IT solutions meet end users’ requests.

Reporting & Growth

• Reports to the IT Team Lead / IT Manager.
• Expected to manage multiple tasks independently while maintaining high-quality standards.
• Opportunities to contribute across departments and help improve organizational processes.