International Patient Advisor

What Success Looks Like — Year One You hit and consistently exceed your personal inquiry-to-booking conversion target

Your numbers move and they keep moving

Patients describe their experience with you positively — they felt heard, well-advised, and confident in their final decision

ShareTrip Bangladesh patients are converting at strong rates and the partnership is delivering on its commercial promise

Hospital partners give positive feedback on the case quality you send through — wellprepared patients, clear documentation, realistic expectations

Your pipeline is always current, your CRM data is always accurate, and your weekly forecasts hold up

You become a trusted voice within the wider M1H team — flagging what is and isn't working with patients from your markets, contributing to playbooks, and helping shape how M1H serves Bangladesh and broader South Asia

You are visibly growing in the role — taking on more complex cases, mentoring colleagues, and earning the trust to be one of the foundation members of the M1H Bangladesh team

Who We Are Looking For Essential Two or more years of professional experience in consultative sales, customer success, account management, or another role with a clear track record of hitting personal targets while building trust with customers or clients

Demonstrated balance of sales drive and empathy — you can name a time when you closed a meaningful deal and the customer thanked you for it afterward

Bengali and English at full professional fluency — comfortable in patient conversations in both languages, comfortable in written communications with a global Englishspeaking team

Excellent listener and communicator on the phone — you are at your best when you are in conversation, not when you are typing

Page 6 of 9 My 1Health | www.my1health.com Comfortable being recorded, observed, and coached — you treat feedback as a tool, not a threat

Genuine interest in helping people through difficult decisions, and patience for the emotional weight that comes with healthcare

Comfortable with KPI rigour and weekly coaching cycles — you want to be measured and you want to improve

Computer literate — CRM systems, video calls, messaging tools, basic document handling

Reliable home work setup — stable high-speed internet, a quiet space for calls, a backup plan for outages

Based in Bangladesh, ideally Dhaka, with the ability to travel periodically to our Nairobi headquarters and to ShareTrip's offices for in-person work

Preferred Healthcare-adjacent experience — hospital administration, pharmaceutical sales, medical insurance, medical tourism, or clinical patient-facing roles

Hindi or Urdu language capability in addition to Bengali and English

Experience working with international clients or international teams — comfort in crosscultural communication

Inside sales, outbound sales, or telesales experience in a B2C consultative context

Experience selling high-value, low-frequency products or services — private healthcare, education abroad, premium financial services, real estate

Familiarity with CRM platforms (HubSpot, Salesforce, or equivalent) and call-recording tools

What We Offer A competitive Bangladesh-market package with performance-linked bonus tied directly to conversion KPIs — closers get paid for closing

A foundational role in a growing platform — you will be our first dedicated hire in Bangladesh, with real influence on how we build the function here

Genuinely meaningful work — every booking you close is a patient receiving care that could save or transform their life

A globally distributed team — work alongside colleagues in Nairobi and across the world, with periodic in-person visits and team gatherings

A clear progression path — strong performers can move toward senior Advisor roles, team lead positions, and management as the Bangladesh team grows

Modern operating stack — AI-led intake (Maya), modern CRM, call recording for coaching, async collaboration tools designed for a distributed team

Remote-first work setup with sensible flexibility — Dhaka preferred for proximity to ShareTrip's offices.