Internal Communications Lead

The Community You Will Join:

Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of Airbnb's culture.

Our Internal Communications team aims to build a strong and enduring culture by connecting more than 8,000 employees around the world to Airbnb's mission, community, and core values through storytelling and shared experiences. Our charter is simple and demanding: share high-quality, concise, relevant communications that inform and inspire.

The Difference You Will Make:

We are seeking an experienced communicator who is, first and foremost, an outstanding writer, and who can apply that craft to some of the most technical and consequential work happening at the company. The ideal candidate takes an entrepreneurial approach, both setting high-level direction and getting hands-on with tactics. You proactively influence, drive for clarity, and keep an eye on the details. You are an avid researcher and messaging strategist. And you’ll bring your skills to bear in a fast-moving environment involving multiple projects, deadlines, and personalities.

Our technology organization and its leadership team are evolving rapidly, with a growing volume of executive content. You will absorb complex material, help decide what matters, and turn it into moments and messages employees remember. You will be the internal communications partner to a set of VP-level leaders, with a particular focus on AI and data science. You will also help raise the editorial bar across the team as a trusted creator and reviewer for our company-wide channels. You will set and steward our internal voice and style, and contribute to the editorial direction of our practice.

A Typical Day:

• Act as a strategic partner to your client leaders, providing counsel, feedback, and presentation coaching, and collaborating primarily during Pacific Time core hours.
• Develop quality executive materials: leader-voice Slack posts and email notes, thought leadership, all-hands narratives, org change communications, and short-form scripts with a heavy emphasis on emerging technology topics.
• Translate deeply technical work into compelling messages for both technical and non-technical employee audiences.
• Shape and align functional narratives to broader company priorities, so that Tech's story connects to where Airbnb is going.
• Own the design and production of high-impact connection moments for your client orgs (all-hands, forums, leadership offsites), including defining the narrative, building presentations, and coaching presenters.
• Serve as a trusted editor for the wider team, strengthening channel standards, shaping how we plan and measure content, and helping quality scale beyond any one reviewer.
• Lead or support change management, crisis communications, and special projects.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$160,000—$200,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.