Intern Sales & Customer Care

Sales & Business Development – Primary Focus

• Actively engage with walk-in, phone, online and referred customers to generate sales.
• Understand customer needs and recommend suitable electronics products based on budget and requirements.
• Achieve assigned daily, weekly and monthly sales targets.
• Follow up with prospective customers and convert leads into confirmed sales.
• Promote ongoing offers, installment facilities, campaigns and product benefits.
• Support cross-selling and up-selling of relevant products and accessories.
• Maintain regular follow-up with existing and potential customers to develop repeat business.

Customer Care & Service

• Welcome and assist customers professionally throughout their showroom journey.
• Provide accurate information regarding products, pricing, warranty, delivery, installation and installment facilities.
• Handle customer queries, complaints and service-related concerns with patience and professionalism.
• Coordinate with relevant departments to ensure timely resolution of customer issues.
• Maintain strong customer relationships and ensure a positive customer experience.
• Follow up after sales to ensure customer satisfaction and encourage repeat business.

Sales Support & Daily Operations

• Maintain proper customer, lead and follow-up records.
• Prepare daily sales and customer follow-up reports as assigned.
• Coordinate with Sales, Delivery, Service, Accounts and other relevant teams when required.
• Keep product displays, sales counters and customer areas organized and presentable.
• Actively participate in promotional campaigns, sales activities and special events.

Professional Development

• Continuously develop product knowledge, sales skills and customer communication skills.
• Learn and follow company sales processes, policies and service standards.
• Demonstrate a positive, disciplined, target-oriented and team-focused attitude.

PRIMARY PERFORMANCE FOCUS:

• SALES → CUSTOMER EXPERIENCE → FOLLOW-UP → CUSTOMER SATISFACTION → REPEAT BUSINESS