Intelligent Optimization Lead, Continuous Improvement

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
• OR equivalent experience.
• Proven track record running continuous improvement or operational excellence programs that delivered sustained, measurable results.
• Hands-on experience with kaizen, Lean, or comparable improvement methodologies and facilitation of improvement events.
• Experience establishing standard work, ownership models, and execution cadences that make change durable.
• Experience with quality assurance or evaluation practices for production systems.
• Ability to read operational and adoption metrics and translate them into prioritized improvements.
• Strong facilitation and stakeholder-management skills across business and technical teams.
• Ability to work directly with operators and business owners to embed new ways of working into daily operations.
• Strong problem-solving skills in ambiguous, fast-moving environments.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
• OR equivalent experience.
• Lean, Six Sigma (Green/Black Belt), or equivalent continuous improvement certification.
• Experience improving AI or automation solutions in production, including managing model, prompt, or agent performance over time.
• Familiarity with Microsoft Copilot adoption and the Copilot Dashboard in Viva Insights, and with using usage signals to drive improvement.
• Understanding of agent operations, including drift detection, evaluation, and lifecycle management.
• Experience linking improvement work to value and P&L outcomes.
• Industry depth in one or more sectors such as Financial Services, Healthcare, Manufacturing, Energy, or Government.
• Experience transferring a continuous improvement capability into a client's own organization.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.